2-3 July, 2019
London, UK
Delivering Accurate, Consistent & Real-Time Passenger Communication

AboutSpeaker Faculty

Speakers

Expand/Collapse

Steve Gooder
Digital Technology Director
Virgin Trains

Aaron White
Smart Ticketing Programme Lead
Rail Delivery Group

Day Two

Thursday 13th December 2018

11:30 am | Connecting with Each Demographic Through Their Preferred Touch Points & Tracking Individual Customers to Provide Personalised Information

Andrew Scott
Head of Passengers, Engagement and Delivery Team, Williams Rail Review
Department of Transport

Day One

Thursday 13th December 2018

8:10 am | Improving & Understanding the Customer Perception of the Railways: Information During Disruption & Rail Customers’ Needs & Priorities

Bernardo Tonini
Commercial Director
Trenitalia

Dan Taylor
Senior Policy Advisor
Transport Focus

Day Two

Thursday 13th December 2018

10:50 am | Avoiding the Jargon: Improving the Control Room’s Processing of Technical Insights into Broadcasts That Are Appropriate for Customers

David Whitley
Head of Customer Experience Strategy and Innovation
West Midland Trains

Dr John Easton
Lecturer
University of Birmingham

Day Two

Thursday 13th December 2018

9:00 am | Exploring the Role of Open Data & Standards to Improve the Flow & Consistency of Information on Journeys Involving Multiple TOCs

Guy Dangerfield
Director of Strategy
Transport Focus

Day One

Thursday 13th December 2018

8:10 am | Improving & Understanding the Customer Perception of the Railways: Information During Disruption & Rail Customers’ Needs & Priorities

Hinatea Fonteneau
Head of Customer Experience
KeolisAmey Docklands

James Aslaksen
Head of project “Data Exchange” in the Passenger Information Division
Deutsche Bahn

Day One

Thursday 13th December 2018

9:00 am | Panel: Working Together to Provide Consistent & Real-Time Information Delivery to Customers

James Noon
Senior Digital Technologist
Virgin Trains

John Melville
Disruption Manager
Virgin Trains

Jonathan Raper
CEO
Transport API

Joseph Smith
Customer Information Manager
Transpennine Express

Day One

Thursday 13th December 2018

10:50 am | Exploring How Processes Can Be Automated to Improve the Speed of Transfer of Information from Source, Through Control Rooms & to All Touch Points

Nick Wilson
Information Strategy, Customer Directorate
Rail Delivery Group

Day Two

Thursday 13th December 2018

8:10 am | Leveraging Technology to Track Trains & Improve the Speed & Accuracy of Disruption Information to the Control Room

Patrice Couchard
Director General Stations
Belgian National Railways, SNCB – NMBS

Day One

Thursday 13th December 2018

9:00 am | Panel: Working Together to Provide Consistent & Real-Time Information Delivery to Customers

Peter Scranney
Head of Retail Client Acquisitions
Rail Delivery Group

Day Two

Thursday 13th December 2018

10:10 am | Understanding the Role of 3rd Party Retailers & Information Providers & How to Manage Your Partnership with Them to Protect the Brand of Your TOC

Ryan Flaherty
Managing Director
Caledonian Sleeper

Stewart Craig
Customer Information Delivery Manager
ScotRail Alliance

Wieland Rhenau
Passenger Information and Innovation Manager
Deutsche Bahn

Day One

Thursday 13th December 2018

9:40 am | Hearing How a TOC Has Integrated Systems to Provide Consistent Information Across All Communication Platforms

Will Fisher
CIO
Long Island Rail

Day Two

Thursday 13th December 2018

8:10 am | Leveraging Technology to Track Trains & Improve the Speed & Accuracy of Disruption Information to the Control Room