Its well-known that the railway industry has struggled to develop its customer information capabilities. Angry tweets, endless complaints and devastating media coverages tells the story of an industry that just can’t meet the public’s demands. Launching for the first time, Railway Customer Information is dedicated to supporting TOCs and Third Party Retailers in delivering accurate, consistent and real-time customer information.
Customers are now offered a greater choice of alternative transport options with cheaper domestic flights, Uber and emerging car-sharing platforms. While the rest of the transport industry benefits from digitalisation, the railway industry can no longer be complacent or accept snail-paced change. This conference is designed to act as a catalyst to accelerate improvements in customer information delivery.
If you influence or contribute to the strategies to deliver customer information, then this is the conference for you.